PRIVACY POLICY
We at ErgoDirect.net will respect and protect the privacy of our customers and the users of our web site. We want to assure all users of ErgoDirect.net that we will not sell, share or rent any information supplied by our customers or those requesting information.
We do not solicit business through e-mail marketing. The only e-mail you will receive from us is through requests for information, or through the order process regarding shipping information.
PRODUCT RETURNS:
All products must be returned within 30 days of receipt. The products must
be in "Like New" condition,in original packaging, with all warranty cards,
instructions, manuals, accessories and software. If products fail to meet
this criteria, requests for replacement or refund will be denied.
Products that require assembly or installation may not be returned for
credit, if assembled or installed.
AUTHORIZED RETURNS ONLY:
You must notify us by fax, phone or e-mail within 15 days of receipt of your order of any problem with your order to receive a Return Merchandise Authorization (RMA).
Our Receiving Department will not accept returns without an RMA.Return Shipping Costs
RETURN SHIPPING CHARGES
Customer assumes responsibility for all return shipping costs. ErgoDirect offers refunds
on the value of the product only, and does not reimburse or offer credit for initial
or return shipping charges
RESTOCKING CHARGE:
A 20% restocking charge will be assessed for returned products which are not defective. A full refund will be issued for all defective products.
ORIGINAL PACKAGING:
When returning a product use the original shipping carton the product arrived in.
If the carton is damaged, use a comparable shipping carton.
Do not tape or write on the inside package the product may be contained in.
SECURITY:
When you place an online order with ErgoDirect.net, or provide information to us on our website, you provide personal and financial information that is necessary for us to process your order. Information provided to us at our website is secured by QuickSSL which utilizes 128 bit SSL Certificates. This offers the highest level of encryption or security possible.
This means you can rest assured that communications between your browser and our site's webservers are private and secure.
SHIPPING LIMITS:
We ship anywhere in the continental United States.